Effective 24 August 2026
Refund policy
This Refund Policy applies to paid AppointLane subscriptions and purchases made for AppointLane.
Free trial
AppointLane may provide a 14-day free trial so that you can evaluate the service before paying.
If you do not wish to continue with a paid subscription, you should cancel before the trial ends. If a trial converts to a paid subscription, any payment made after conversion is subject to this Refund Policy, Paddle's applicable terms, and applicable law.
Paddle purchases
AppointLane subscriptions may be sold and processed through Paddle. Paddle.com acts as the Merchant of Record for purchases processed through Paddle and handles payment processing, applicable transaction taxes, billing support, cancellations, and refunds.
Refunds for Paddle transactions are processed through Paddle and are subject to Paddle's applicable Buyer Terms, Paddle's Refund Policy, applicable consumer law, and this Policy.
General refund policy
AppointLane subscription payments are generally non-refundable except where a refund is required by applicable law or approved by AppointLane or Paddle based on the circumstances of the request.
Approval of a discretionary refund is not guaranteed.
Refund requests may be considered for circumstances including material technical problems, duplicate or incorrect charges, accidental renewals, unauthorized transactions, or other exceptional circumstances.
Technical problems
If a material technical problem caused by AppointLane prevents you from accessing or substantially using the paid service, please contact us so that we can attempt to resolve the issue.
Where appropriate, a remedy may include resolving the problem, extending service, providing account credit, or requesting a full or partial refund through Paddle.
Nothing in this section limits any remedy required by applicable law.
Duplicate or incorrect charges
If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact AppointLane or Paddle.
Valid duplicate or incorrect charges will be investigated and corrected or refunded as appropriate.
Cancellations
You may cancel your AppointLane subscription at any time using the cancellation options provided through AppointLane or Paddle.
Unless applicable law, Paddle's applicable terms, or an approved refund provide otherwise, cancellation prevents future renewals and your paid access continues until the end of your current billing period.
Cancelling a subscription does not automatically entitle you to a refund for the current or previously completed billing period.
Referral discounts and credits
Referral discounts, promotional credits, coupons, and other non-cash AppointLane benefits have no cash value and cannot be exchanged, transferred, withdrawn, or refunded for cash unless AppointLane expressly states otherwise.
If a qualifying payment that generated a referral benefit is refunded, reversed, charged back, or cancelled, any related pending or credited referral benefit may also be cancelled or reversed.
Fraud and abuse
AppointLane may decline discretionary refund requests associated with fraud, repeated refund abuse, self-referral abuse, chargeback abuse, manipulation of promotions, or material violations of the AppointLane Terms of Service.
This does not affect refunds or remedies required by applicable law.
How to request a refund
For purchases processed through Paddle, you may request assistance through Paddle buyer support or contact AppointLane.
AppointLane may review your request and, where appropriate, initiate a full or partial refund through Paddle. AppointLane does not issue Paddle transaction refunds directly outside Paddle's payment system.
When contacting us, provide the email address associated with your AppointLane account and sufficient transaction information for us to identify the purchase.
Do not send full credit-card or debit-card details by email, telephone, or through AppointLane support forms.
Refund processing
Approved refunds for Paddle transactions are processed by Paddle and returned using the applicable payment method.
The time required for a refund to appear may depend on Paddle, the payment network, your bank, and your payment method.
Mandatory consumer rights
Nothing in this Refund Policy excludes, restricts, or limits any cancellation, refund, remedy, withdrawal right, or consumer protection that cannot lawfully be excluded under applicable law.
Contact
AppointLane is operated by:
Datthatreya Bhatt
Near Vidyodaya School Road
Yedabettu Post, Saligrama Village
Udupi District, Karnataka 576226
India
Email: [email protected]